Returns and Exchanges Policy

We hope you love your purchase! However, if it doesn't meet your expectations, returning items is simple.

1. If the product has quality defects

2. If damage occurs during shipping

3. If the wrong item is delivered or does not match the order, returns or exchanges are allowed if they don't affect resale.

The following do not qualify for a 7-day return without reason:

1. Personalized items

2. Items that have been used (electronic products are considered used once powered)

3. Wear on the product or its functional parts and accessories

4. Missing or severely damaged packaging affecting resale (except unpacking)

5. Goods confirmed at purchase as unsuitable for return due to their nature

6. Other issues impacting resale condition

Return process:

For returns/exchanges due to personal reasons: Email the after-sales service center within 7 days from receipt, ensuring resale condition isn't affected. Customer service will handle your request within 1-3 business days after receiving your email. Return shipping costs are your responsibility.

For returns/exchanges due to quality issues: Email service@mail.yaya-min.com within 7 days from receipt. Our customer service will accept your application within 1-3 business days, covering return shipping costs.

To initiate a return: Contact the courier company within 7 days of receipt. Once the courier picks up the item, they'll notify us of refund details. We'll complete the refund within 15 working days. Please provide the order number, name, phone number, and contact our 24-hour online customer service.