FAQ

Purchase Without Registration
You can place an order without registering. However, registration (free of charge) provides benefits such as updates on new product launches and access to exclusive discount coupons. Registered users also enjoy a faster checkout process by saving their name and address for future purchases.

Delivery Timeframe
We aim to provide excellent shipping options worldwide. Delivery time consists of two parts: processing takes 1-3 business days, while shipping requires 7-10 business days. Please note that high order volumes or holidays may cause delays.

Returns and Exchanges
To return or exchange an item, contact us within 14 days of receiving your product via "Contact." We prioritize product quality, but if you receive a damaged, stained, or incorrect item, we will facilitate an exchange or return within this period.

Order Cancellation
Orders can be canceled within one hour of placement if they haven't been shipped. Contact customer service promptly for assistance. Once shipped, orders cannot be canceled. If delivery issues arise due to unclear addresses or recipient absence, the product will be returned to us.

Security and Privacy
We prioritize the security of your personal data, using advanced measures to protect against unauthorized access. Your privacy is safeguarded in compliance with legal standards; personal information is only used for order processing and service improvement. Payment details are encrypted with SSL technology to ensure secure transactions.